Refund policy


All Sales Are Final. NO RETURNS OR EXCHANGES... NO EXCEPTIONS.
At Lux Lash and Hair, we are committed to exercise a very strict quality control process to ensure that our customers receive only the best hair. We cannot accept any merchandise back due to the nature of the products sold and its usage. Any order that is sent back without authorization will be to the responsibility of the buyer to purchase additional postage to have order reshipped. WE WILL NOT ISSUE A REFUND.

Please be sure to ask any questions before ordering to ensure you feel confident when ordering due to this policy.

Customer Support :
 While returns are not possible, we’re happy to offer styling tips, maintenance advice, or any other help you might need.

If you have any issues, please contact us at luxlashandhair@gmail.com within 48 hours of delivery with photos and a detailed description.

Please note: Federal law states you cannot return human hair products and/or wigs that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns.

Thank you for your understanding and for supporting our commitment to cleanliness and quality.

PLEASE VERIFY ADDRESS BEFORE SUBMITTING YOUR PAYMENT.

Please consider getting shipping protection at checkout, as Lux Lash and Hair is NOT responsible for lost or stolen packages once the shipping carrier is in possession of it. You will NOT receive a refund for lost/stolen packages nor will your order be replaced. 
*Lost or stolen packages must be reported to the shipping carrier for support.

Undeliverable/Lost/Return to Sender Packages

If for any reasons your package is returned to Lux Lash and Hair,
we will:
  • Deduct initial shipping fee
  • Deduct return shipping fee charged to us by the shipping company, plus 15% restocking fee
  • Refund the remaining amount

Your package will be returned, and “Returned to Sender” will be stated on your tracking information if:
Shipping address does not exist
Shipping address is misspelled by the customer
Shipping address is missing information (i.e. apt/bldg/suite number)
Carrier is unable to deliver the package after at least one attempt
Addressee did not timely pick up the package after if was being held for pick up
Addressee has moved
Addressee has refused the package
Returned to sender packages will be restocked and you will be issued refund minus the initial shipping charge, the shipping fees charged by the shipping company for returning the package,and a 15% restocking fee.
Shipping Protection costs are non-refundable.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

Lux Lash and Hair does not take responsibility for lost, misplaced, or incorrectly delivered shipments. All returned shipments will incur applicable fees.

Feel free to contact Lux Lash and Hair for any other question or concern you may have.

The satisfaction of our customers is our priority.